Modern Pet Reviews

Modern Pet has an overall rating of 3.6 based on 23 reviews. Customer feedback on Modern Pet is mixed.

3.6/5.0

23 reviews

5 Stars

8

4 Stars

4

3 Stars

5

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6

1 Star

0

All Modern Pet Reviews (23)
Christal.wheaton
May 22, 2026
"Easy appointment and super nice staff"
I booked an appointment for my dog, mostly because I’d been putting it off for a few days and finally had a free morning. The whole process was really easy, and when we got there, they were actually on time, which I always appreciate. Everyone was friendly, explained things in a way that made sense, and didn’t make me feel rushed. My dog was a little nervous at first, but that’s normal for him. Overall, it was a smooth visit and I’d definitely go back again
hello_david912
May 22, 2026
"Replies were slow and updates got confusing"
I had to wait a while for replies, and some of the updates were kind of confusing to me. They missed a few details too, so I ended up asking the same thing twice, which was not very great feeling.
andrea-Zona
May 17, 2026
"They got back to me really quick"
I reached out sometime last week, or maybe the week before, and they got back to me faster than I expected. The replies were quick and they made the whole thing easy for me.
HeatherOliver_82
May 09, 2026
"I found a few nice pet items here..."
I found a few nice pet items here and was able to grab the basic stuff for my dog, so it wasn’t a bad experience. That said, the selection felt a little limited. Based on this visit, I’d say it’s probably fine if you just need simple pet supplies, but not the best spot if you’re looking for lots of options or something specific.
ralph-Johnson
April 08, 2026
"Place felt a little grimy"
I stopped in and the store just didn’t feel very clean. The floors were dusty and there was this weird smell that made me not want to hang around long. I thought about mentioning it to someone, but I don’t really trust customer service to do much besides brush it off, so I just left.
mildred1985
April 05, 2026
"Decent selection, but check first if you want something specific"
I had an okay experience browsing the pet selection. There were definitely some cute pets available, and the site itself was easy to navigate, so that part was nice. That said, the choices felt a little more limited than I expected. If you’re just casually looking, you might find something you like, but if you have a specific type of pet in mind, I’d suggest checking availability first or keeping your options open. Overall, not bad, just kind of average for me.
Lela_jobe98
March 21, 2026
"Grooming was definitely not worth it"
I brought my dog in for a basic groom, and I can say with total confidence that I was not impressed. Like, there is absolutely no universe where I’d look at the final result and think it was done carefully.

The cut was uneven in a few places, the paws still looked kind of messy, and the nails felt rough, almost like they were clipped and then everyone just called it a day. My dog was clean, sure, but “well groomed” is definitely not the phrase I’d use.

For the price, I expected way better. Maybe they were having an off day, but I’m about 99.9% sure I won’t be booking grooming here again.
beverlymcdonald3737
February 28, 2026
"The help I got was okay in the..."
The help I got was okay in the end, but the replies were slow. I was already feeling mentally drained, so waiting around for responses made the whole thing more frustrating than it needed to be
michael_Griffin97
February 27, 2026
"Pleasantly surprised by how easy it was"
I wasn’t totally sure what to expect, but Modern Pet Chicago actually made a really good impression. Everything was clear and easy to understand, and I didn’t feel pushed or overwhelmed at all. It seemed reliable and straightforward, which was a nice surprise. I’d definitely feel comfortable reaching out again if I needed help with my pet
Charles_mussell87
February 21, 2026
"I had a question after placing..."
I had a question after placing my order, and support got back to me quickly. You really appreciate it when someone helps right away instead of making you wait around.
Virginia-stewart
February 20, 2026
"The training tips actually did a thing"
I wasn’t really sure it would help, but the advice was actually useful. My puppy is listening now, which is kind of surprising in a good way
DavidWainer_51
February 20, 2026
"I was interested in buying, but I wasn’t..."
I was interested in buying, but I wasn’t totally sure what I’d be paying for before checkout. The pricing and what’s included felt a little unclear to me, though maybe I missed something. The site itself looks fine, I just wish the purchase details were easier to see upfront.
hello_julie870
February 16, 2026
"Helpful staff who really know their stuff"
I stopped in with a bunch of questions about my dog’s food, and the staff was really knowledgeable. They took the time to explain things and helped me feel better about what I was buying. Overall, it was a great experience, the only thing I’d say is checkout could’ve been a little quicker...
hello_julia232
February 13, 2026
"Financing was easier than I expected"
I was a little nervous about the financing part, but it ended up being really straightforward. I got approved quickly, and the payment plan feels manageable so far. The whole process gave me a lot more confidence moving forward.
emilynang2013
February 10, 2026
"Pretty close to what I expected"
Overall, the prices were fair and mostly in line with what I expected. A few things seemed a little higher than I thought they’d be, but nothing too crazy.
MichaelRogers
February 06, 2026
"Good breed options, but the wait was frustrating"
I checked out Modern Pet Chicago mainly to see what breeds they had available, they had a better mix than a lot of other places I looked at. A few of the breeds I was interested in were listed, but some weren’t actually available at the time, which was a little disappointing.

The info was easy to understand, and they did get back to me with updates, but I’ll admit the waiting around got frustrating when I was trying to make a decision. Overall, still a decent experience, so I’d give them 4 stars.
spencer-Martinez
January 25, 2026
"Great boarding experience for my dog"
and I was really happy with how everything went. My dog stayed here while I was out of town and came home clean, relaxed, and in a good mood. The staff was easy to talk to and kept me updated, which made me feel a lot better while I was away. I’d definitely use them again.
IsidraGhan
January 06, 2026
"Pretty solid toy for my pup"
I’m happy with this so far. The toy feels sturdy, and my dog hasn’t managed to rip it apart yet, which feels like a win, right? Shipping was totally fine too, no issues there. Overall, the quality seems good to me and I’d probably buy it again
SAYLES
January 02, 2026
"Surprisingly smooth adoption process"
I adopted my new pup through Modern Pet Chicago, it was way easier than I expected, which is not always the case with places like this. The staff actually answered my questions, didn’t make me feel rushed, and explained the paperwork clearly instead of just shoving forms at me and hoping for the best. Everything was organized but still felt friendly, which I appreciated. My dog was clean, happy, and ready to go, so clearly they’re doing something right. I’d definitely recommend them if you’re looking to adopt.
ShaunGarcia
December 31, 2025
"Payment was really easy and everything..."
Payment was really easy and everything went through without any trouble. I just wish there were a few more options to choose from.

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